Home Website Accessibility Statement

Website Accessibility Statement

Using this website

This website is run by [name of organisation]. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is our website?

We know some parts of this website aren’t fully accessible:

Some of our images do not have alternative text to accompany them
Most older PDF documents aren’t fully accessible to screen reader software
Some of our older videos don’t have captions

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email library@norwichuni.ac.uk or call us on +44 (0) 1603 751469.

We’ll consider your request and get back to you in three working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please fill in our short request form.

Submit an Accessibility Support Request

We’ll consider your request and get back to you in three working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Norwich University of the Arts is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is regularly scanned for ease of accessibility. From these scans, have a minimum expectation of achieving at least 95% compliance with the Web Content Accessibility Guidelines version 2.2 AA standard. It is currently partially compliant due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The website uses a lot of mages, i.e. book covers, that rely on the text surrounding them for context. This doesn’t meet Success Criterion 1.1.1 (Non-text Content). We are currently updating missing alternative texts from our pages. New pages are created with the expectation that any image used should have alternative text or explain that it is purely decorative.

Disproportionate burden

Some of our content which includes the use of Google Maps is not accessible due to incomplete markup. This content doesn’t meet the following WCAG 2.2 success criterion:

1.1.1 Non-text Content
1.3.1 Info and Relationships
3.3.2 Labels or Instructions
4.1.2 Name, Role, Value

We will continually reassess this third-party content periodically to see if we can improve this. If you are unable to view this content, please let us know what information you require and we will try to provide this information in an alternative format.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Our older PDF’s and other downloadable documents don’t meet accessibility standards. For example, they may not be marked up so they are accessible to a screen reader. This means they don’t meet the WCAG 2.2 success criterion 4.1.2 (Name, Role, Value). PDF’s and other documents published after 23rd September 2018 and any new PDF’s that have been created have been made accessible in line with the accessibility standards.

Video captions

Some of our videos don’t have captions or transcripts. This doesn’t meet WCAG 2.2 success criterion 1.2.1 (audio-only and video-only pre-recorded), 1.2.2 (captions pre-recorded), 1.2.3 (audio description or media alternative pre-recorded) and 1.2.5 (audio description pre-recorded). The regulations do not apply to recorded videos published before 23 September 2020. Any new videos published after this date will contain captions or transcripts in line with the accessibility standards.

How we tested this website

This website is tested multiple times throughout the year using the automated accessibility testing solution Silktide (this link opens in a new window).

After a test, on the 1st July 2024, the website was found to be 98.4% compliant on level A, 98.2% compliant on level AA and 97.7% compliant on level AAA for all WCAG 2.2 criterion.

This test was performed on 300 pages of the website.